Our Process

Getting to Know You and Your Pet

We insist on meeting both you and your pet prior to our first engagement. The purpose of this meeting is twofold:

• You can meet us to ensure you are comfortable with the quality of service we will provide you and your pet.
• We meet you and your pet to ensure we are compatible with your pet and to capture the details of your pet's care.

Some of the information we need to gather during the consultation includes:

• Pet’s name & Breed
• Pet’s general schedule and routine
• Name, address, and phone number of your veterinarian
• Name and contact information of a friend or relative in town that we can contact in case of emergency
• Information about who else has access to your house
• Your travel information
  • When you are leaving
  • When you expect to return
  • Where you will be staying
  • Your emergency contact information

​Completing the Paperwork

At the conclusion of our meeting, we will review our agreement and procedures, and obtain your signature on both the agreement and additional forms that may be required based upon the extent of care necessary for your pet.